Privacy Policy

Personal Data Protection Policy

1. Introduction

As part of your browsing on its website https://www.panac-edition.fr/ (hereinafter referred to as the "Site") or the use of its services (hereinafter the "Services"), you are required to provide Panac with personal data concerning yourself (hereinafter the "Personal Data").

Panac respects your privacy and is committed to protecting it by complying with this Personal Data Protection Policy (hereinafter the "Personal Data Policy") and various legislation, including Articles 13 and 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (known as the "GDPR").

The personal data protection policy is not contractual in nature and does not create any obligation beyond what is already provided for by the aforementioned regulations on the protection of personal data.

This Personal Data Policy describes: (i) the types of information that Panac may collect from you and/or that you may provide to it; and (ii) its practices regarding the collection, protection, use, maintenance and disclosure of such information.

This Personal Data Policy applies to Personal Data that Panac, in its capacity as data controller, collects via its Site, by sms, by email or other electronic messages between it and you, via the information and data that you transmit to it online and offline and via your interaction with it through third-party websites and services (social networks, for example).

The Personal Data Policy is accessible to everyone at all times on the Site. Panac encourages you to read it carefully and refer to it regularly.

Panac reserves the right to modify this Personal Data Policy at any time and, if so, will inform you of any changes by publishing them in this Personal Data Policy accessible on its Website, and/or by communicating them to you electronically. Panac therefore encourages you to regularly consult this Personal Data Policy to ensure you are aware of any changes and how your data may be used.

If you do not agree to the terms of this Policy, please refrain from using the Panac Site and Services.

2. Data Controller

The data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing.

The data controller for Personal Data transmitted in connection with browsing the Site, creating your customer account or placing an order is:

SEV SA Panac

25, Rue de Cléry – 75002 PARIS

3. Personal Data collected and processed by Panac

The Personal Data collected through the Site and in the context of providing its Services is as follows: 

·        Civility

·        Surname (including birth name), first name;

·        Date of birth ;

·        E-mail address ;

·        Postal address;

·        Telephone number;

·        Username and password;

·        Electronic identification data available on or from your computer (such as "cookies" or "IP addresses")

·        Information relating to purchases and orders and the implementation of the guarantee;

·        Activity data on the Site (type of pages visited, date of visit or actions carried out on the site such as adding an item to the basket);

·        Messages between Panac and its Users or prospects: messages exchanged such as emails or correspondence;

·        Information about payments and transactions;

·        Information about your location;

Panac collects and uses your Personal Data in order to process your requests for information, your orders, and to offer you quality and appropriate Services, and to simplify your access to its products sold on the Site.

Panac does not process sensitive data such as ethnic origin, political opinions, religious/philosophical beliefs or health data.

Panac may collect Personal Data about you when:

·        You are browsing the Site;

·   You register on the Site in order to receive newsletters and marketing communications;

·        You are creating your Customer Account on the Site;

·        You fill out an online form and send it to Panac;

·        You place your order on the Site;

·        You are corresponding with Panac;

·        You are participating in a competition on the Site or via one of its partners;

·        You are responding to surveys and polls from Panac;

·        You publish content on the Site or on one of the social media platforms, or you agree that Panac may reuse the content you have posted online.

Panac may also collect information that you provide indirectly through your use of the Site. This type of collection is primarily carried out using automated data collection technologies that gather statistical (non-personal) information about your equipment, your actions during your browsing session, and your browsing habits in order to provide Panac with the following data:

·        Location and IP address;

·        Communication data;

·        Traffic data;

·        Resources that you access on the services;

·        Operating system;

·        Browser.

4. Purposes of data processing

The collection, processing and storage of Personal Data are carried out in order to personalize and improve your browsing experience on the Site and use of the Services, in particular when processing your orders or for customer relationship management.

 Panac processes the Personal Data collected for the following purposes:

• Processing carried out on the basis of the performance of pre-contractual measures or contractual obligations:

·   The creation and management of your Customer Account on the Site;

·   Managing the shopping cart and orders, providing products and services;

·   Managing payment operations, carrying out transactions;

·   The management of delivery operations;

·   Customer relationship management (contracts, orders, invoicing, accounting)

·   After-sales service management (monitoring of after-sales service orders, returns and refunds);

·   Managing unpaid invoices and litigation;

·   Managing a commercial quote;

• Processing carried out on the basis of a legal obligation:

·   Managing requests to exercise the rights of the persons concerned;

• Processing carried out based on your consent:

• Sending the newsletter;

• The use of cookies to offer content and targeted advertising tailored to your interests and the compilation of statistics dedicated to improving your experience on the Site;

• Targeted or non-targeted commercial prospecting operations via electronic means;

• Personalization of the Site and navigation according to the customer's preferences;

• The organization of promotional offer operations;

• Processing carried out on the basis of the legitimate interest pursued by Panac:

• Customer satisfaction management (satisfaction surveys, collecting feedback);

• The organization of commercial prospecting operations, competitions, lotteries or any promotional operation;

• Managing people's opinions on products, services or content;

• The development of commercial statistics and marketing analyses;

• Managing the fight against fraud;

Your personal data relating to bank cards is neither collected nor processed by Panac. Transactions are entirely processed by our payment service provider.

5. Transmission of Personal Data

Panac is committed to not selling your Personal Data to partner brands for commercial purposes. Your Personal Data remains for the exclusive use of Panac and for the aforementioned purposes.

However, some of your Personal Data is shared with Panac's subcontractors/service providers, which notably allow them to:

• Carry out advertising campaigns (send campaigns, optimize sending, improve campaign targeting, etc.);

• Improve customer knowledge from a statistical and marketing perspective;

• Conduct satisfaction surveys;

• Improve your browsing experience on the Site if you accept the use of cookies;

This data can also be shared with:

• Companies belonging to the same group of companies as Panac, whether its subsidiaries as defined by law or the parent company and its subsidiaries. These companies will use your Personal Data only in the same way that Panac may under this Personal Data Policy;

• Buyers of Panac: Personal Data may be disclosed or transferred to buyers or potential buyers of the company or any of its assets in connection with the sale;

• Third parties to whom Panac is legally required to transmit Personal Data.

·        His beneficiaries or possible successors.

 Where applicable, any transfer of your Personal Data outside the European Economic Area will be carried out by Panac with appropriate safeguards, including contractual safeguards through standard contractual clauses, technical and organizational safeguards, in compliance with the French Data Protection Act and the GDPR.

6. Data retention period

Panac ensures that Personal Data is kept for a period not exceeding the period strictly necessary for the purposes of the processing carried out or for a period fixed by law, whether for its prospects and customers.

Cookies are stored for a maximum period of thirteen (13) months.

In order to determine retention periods, Panac distinguishes between a prospect and a customer.

• Customer personal data is retained only as long as it is necessary for the intended purpose. It will be deleted as soon as the customer exercises their right to erasure and to be forgotten.

• The Personal Data of prospects is kept for a period of three (3) years from the last positive and explicit contact from the prospect.

Contractual data is kept and archived for the duration necessary for contractual obligations (warranty, compliance, etc.) as well as legal, accounting and tax obligations and/or for the applicable limitation periods.

Customer reviews are kept for a period of time indicated on the Site.

If you have consented to receive marketing communications, Panac retains your Personal Data until you unsubscribe or until you ask them to delete it.

7. Security of Personal Data

Panac is committed to protecting your Personal Data and respecting its confidentiality, in accordance with this Personal Data Policy.

To this end, Panac undertakes to take all necessary technical and organizational measures to preserve the confidentiality and security of your Personal Data. These efforts include, among other things, (i) storing your Personal Data in secure operating environments accessible only to authorized Panac employees, as well as its agents and service providers; and (ii) verifying the identity of users before authorizing them to access the Personal Data that Panac holds about them.

Panac staff members who have access to your personal data due to their duties are committed to the strictest confidentiality in this regard.

Similarly, when Panac uses trusted third parties to manage its business, Panac ensures that these partners commit to respecting the same provisions regarding the protection of Personal Data. These partners are involved in particular in securing payment methods, delivering orders, and conducting commercial activities.

8. Rights of individuals regarding their Personal Data

Every individual may define guidelines regarding the management of their Personal Data and its storage, deletion, and disclosure after their death. In the absence of specific guidelines provided by the deceased during their lifetime, their heirs may only exercise the rights of erasure and being forgotten.

In accordance with applicable regulations and legislation, you are entitled to the following rights:

• A right of access;

• A right of rectification;

• A right to object to and erase the processing of your data;

• A right to limit processing;

• A right to data portability;

• The right to lodge a complaint with a supervisory authority (CNIL).

 

You can exercise these rights at any time by sending your request to Panac – 25, Rue de Cléry – 75002 PARIS or by email to contact@panac-edition.fr. Please include a copy of your identity document with your request.

If you also choose to subscribe to its marketing offers, Panac may send you promotional offers, invitations to events, or other news about the Panac brand by email. You have the option to unsubscribe at any time by following the instructions provided in each email.

9. Personal Data of minors under 15 years of age

This Site is not intended for children under 15 years of age. Panac does not collect information from or relating to children under 15 years of age.

However, when you are a minor under the age of fifteen (15) years, the processing of your personal data based on your consent is subject to your consent and that of the holder(s) of parental authority over you.

If you are a parent or guardian and you believe that your child has provided us with personal data without your consent, please contact us by email at contact@panac-edition.fr or by mail to Panac, 25, Rue de Cléry – 75002 PARIS.

10. Questions / Contact

For any questions or comments regarding this Policy and Panac's practices in the area of ​​Personal Data collection and respect for privacy, please contact Panac by sending a letter to the following address: Panac – 25, Rue de Cléry, 75002 PARIS, or by sending an email to contact@panac-edition.fr.

11. Cookies

Cookies are files stored on your device (computers, mobiles, tablets, etc.) that are used to recognize you when you return to the same site and thus offer you an optimal browsing experience.

Panac uses several types of cookies to offer you the best possible experience on and off its website through its advertising partners.

Panac uses, among other things:

• Login cookies are used on the Site and allow you to avoid entering your login details each time you return to the site.

• To enhance your Panac experience outside of the Site, Panac uses third-party cookies with the help of its advertising partners. These cookies are not used or developed directly by Panac, but by its advertising partners. For example, they may allow you to see other products on a social network or website after your initial visit to Panac.

• Cookies are used to analyze visits to the Site in order to better understand visitor behavior and thus improve the Site. This information, sent to the tools Panac uses, is anonymized.

You can disable cookies through your web browser settings. The procedure varies depending on the browser. We encourage you to consult the website of the browser publisher in question.

All these cookies can be used within 13 months of their creation.

Last updated on October 17, 2024